Rip the rule book up! Customer psychology and behaviour has changed. It is incredibly complex and needs to be understood to not only survive but thrive in the age of expected exceptional experience. Customers are adept at defining their own solutions and customer teams need to abandon convention. Putting the customer first has never been more important than in today's new-digital age. Digital data satisfies customer curiosity in an instant and accelerates buying decisions. Customers are rewarded for sharing their opinions and experiences. Statistics don't lie and organisations that grasp this concept and develop innovative strategies surpass the competition and those that don't ultimately pay the price.
CREATING THE ULTIMATE CUSTOMER EXPERIENCE
We create the right climate and culture to differentiate and deliver customer excellence. Strongly anchored on latest behavioural and neuroscientific research, our solutions develop deep customer insights and memorable experiences.
IT'S ALL ABOUT BEATING THE COMPETITION
We diagnose your requirements, markets, customers and competitors in the context of the necessary customer service improvement. Programmes consider strategy and the aspired culture, leader and team development needed to deliver performance uplift.
CUSTOMER CENTRIC STRATEGY
We develop customer-centric strategy, a framework of shared vision and values, efficient structures, processes and standards to meet demand and deliver exceptional customer experience.
"Linac were a breath of fresh air, they were well researched and dedicated the time and effort to fully understand what our requirements were. They really understood our business culture and designed a programme which was highly interactive and engaging, and that has noticeably helped evolve our team culture."
"The programme has been a real success and there is no doubt that the profile and quality of customer experience has been improved by this development."
FROM GOOD TO EXCELLENT
Customer service teams need to rethink their game and rewire their approach. Teams need to be malleable and provide provocative insights and coach customers, thus making them the single most valuable asset.
ONLY SUSTAINABILITY WILL DO!
Our bespoke programmes develop and align strategy, cascade shared values and standards and heighten brand loyalty, to create seamless customer service journeys. These are the vital ingredients to achieving sustainable results and long-term prosperity.
IS OUR PRIORITY!
Customer service metrics are tracked and measured through our unique return-on-investment (ROI) methodology. We help you to measure and prove customer service improvement and that the desired behaviour has tractioned back into the business.
Swing by our HQ offices in Cheltenham, Gloucestershire, or arrange for our team to come to you.
Give us a call
We'd be happy to talk you through training options to suit you and your company.
Tel: +44 (0)1242 529822
Don't just take our word for it...
Ready to find out more? Or need a little more convincing?
Take a look at our clients page for more referrals or talk over your needs with our friendly team.