NEUROSCIENCE OF DIFFICULT CONVERSATIONS (ILM ACCREDITED)

  • 9th-10th February 2021

  • 9.30am - 4.30pm

  • £879 plus VAT

  • Virtual masterclass

 

At a glance:

The ability to have a difficult conversation in the moment is crucial, whether that be face-to-face or virtually. It requires confidence, bravery, and expertise. This masterclass provides the neuroscientific knowledge and practical know-how to navigate any complex challenging conversation.

 

FASCINATING AND THOUGHT-PROVOKING, WELL BALANCED BETWEEN KNOWLEDGE, PRACTICAL HANDS ON INSIGHTS AND MODELS WE CAN USE IN THE WORKPLACE.

- L&D Manager, Dentons - 

About the Masterclass
This ILM Neuroscience of Difficult Conversations Masterclass is for anyone managing people and wanting to master the art of having a difficult or challenging conversation. Learn to not avoid these conversations and save time and money longer-term. Explore the neuroscience that sits at the epicentre of a difficult conversation and understand how to drive a positive outcome. The masterclass focuses on the interconnectivity between the neuroscience and physiology and the masterclass develops a unique skill set and understanding about the underpinning neuroscience that drives positive successful conversational outcomes.
 
Learning Outcomes
  • Gain the pivotal neuroscience that is critical for successful conversations

  • Understand how to virtually conduct conversations limiting the sense of disconnect and misinterpretation

  • Explore the interconnectivity between human psychology and physiology

  • Learn how to understand and interpret a person’s feelings, emotions and behaviour

  • Understand the relationship between the human brain and the nervous system

  • Learn how to minimise threat and drive down levels of cortisol and potential conflict

  • Learn how to maximise a growth mind-set and drive up levels of oxytocin and open communication, collaboration and trust

  • Learn how to facilitate insight, motivate action, and develop sustainable new habits in others

  • Practice this new-found approach and receive expert feedback

 
About ILM:
This masterclass is validated by ILM, the UK's leading provider of leadership, coaching and management qualifications. Delegates will have access to free Studying Membership through The Institute of Leadership and Management, giving 12 months access to extensive learning materials as well as a globally recognised ILM Development Certificate.
Costs
Cost £879 plus VAT - Includes ILM Certification & materials: workbooks, audios, references and templates.

Charities and Third Sector organisations receive 10% discount. 

 

THISHAS BEEN BY FAR THE BEST COURSE I HAVE COMPLETED - A REAL EYE OPENER. EXPECT MANY EMAILS OVER THE COMING YEARS ASKING FOR ADVICE.

 

- Head of Learning & Development, Tithegrove - 

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