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PRIVACY POLICY

Last Updated 21 January 2026 - Version III

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1. Introduction

Linac Ltd ("Linac", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.

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This Privacy Policy explains how we collect, use, store, share and protect personal information when you:

  • visit our website;

  • contact us;

  • purchase or use our services;

  • attend our events or training programmes;

  • use the AuditKind platform; or

  • otherwise interact with us.

 

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

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2. Who We Are

Linac Ltd is a provider of leadership development, organisational development, consultancy, learning technologies and the AuditKind software platform.

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For the purposes of UK GDPR, Linac Ltd acts as:

  • Data Controller for the personal information we collect and use to manage our own business; and

  • Data Processor where we process personal data on behalf of customers using the AuditKind platform.

 

Contact Details

Linac Ltd

Address: The Limes, Bayshill Road, Cheltenham, GL50 3AW

Email: info@linac.co.uk

Telephone: 01242 323470

Website: https://www.linaclearning.co.uk/ and https://www.linactechnology.com/

 

3. Information We Collect

Depending on how you interact with us, we may collect:

Business Contact Information

  • First name

  • Last name

  • Job title

  • Company name

  • Business email address

  • Business telephone number

 

Account Information

  • Username

  • Password (stored securely and never in plain text)

  • Account preferences

 

Customer Relationship Information

  • Enquiries

  • Contracts

  • Support requests

  • Communications

  • Meeting notes

 

Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage information

  • Login activity

 

AuditKind Information

Where customers use AuditKind, authorised users may enter operational information relevant to their organisation. This may include names, business contact details, audit records, incident records, corrective actions, comments and supporting documents.

 

4. AuditKind and Our Role

AuditKind is a Software-as-a-Service (SaaS) platform provided by Linac.

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When customers use AuditKind:

  • the customer is generally the Data Controller;

  • Linac acts as the Data Processor;

  • customers determine the purposes and lawful basis for processing;

  • Linac processes information only to provide, support, maintain and secure the platform.

 

Linac does not use customer data stored within AuditKind for its own marketing or unrelated business purposes.

 

Access to customer information is restricted to authorised personnel and approved technology partners only where necessary to provide technical support or maintain the service.

 

5. How We Use Your Information

We may use your personal information to:

  • respond to enquiries;

  • provide consultancy and training services;

  • administer customer accounts;

  • deliver the AuditKind platform;

  • provide customer support;

  • improve our products and services;

  • maintain system security;

  • comply with legal obligations;

  • communicate important service updates.

 

We will only process personal information where we have an appropriate lawful basis.

 

6. Our Lawful Bases for Processing

Depending on the circumstances, we process personal information under one or more of the following lawful bases:

  • Performance of a Contract

  • Legitimate Interests

  • Legal Obligation

  • Consent

  • Vital Interests (where applicable)

  • Public Task (where applicable)

 

7. Who We Share Information With

We do not sell personal information.

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We may share information with trusted service providers where necessary to deliver our services, including:

  • Microsoft Azure (cloud hosting)

  • Microsoft 365

  • Technology partners providing software development and technical support

  • Professional advisers

  • Payment providers

  • Regulatory authorities where required by law

 

All third parties are required to maintain appropriate confidentiality and security standards.

 

8. International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with UK GDPR.

 

9. Security

We implement appropriate technical and organisational measures to protect personal information, including:

  • secure hosting using Microsoft Azure;

  • encryption of data in transit using HTTPS and TLS;

  • role-based access controls;

  • least-privilege access;

  • audit logging;

  • secure software development practices;

  • formal change management;

  • malware protection;

  • backup and recovery arrangements.

 

No internet-based system can be guaranteed to be completely secure, but we continually review and improve our security controls.

 

10. Cookies

Our website uses cookies and similar technologies to improve functionality, understand website usage and enhance the user experience.

 

Where required by law, you will be asked to manage your cookie preferences.

 

Further information is available in our Cookie Policy.

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11. How Long We Keep Information

We retain personal information only for as long as necessary to:

  • provide our services;

  • comply with legal obligations;

  • resolve disputes;

  • enforce contractual rights;

  • meet legitimate business requirements.

 

When information is no longer required, it is securely deleted or anonymised where appropriate.

 

12. Your Rights

Subject to applicable law, you may have the right to:

  • access your personal information;

  • correct inaccurate information;

  • request deletion;

  • restrict processing;

  • object to processing;

  • receive a copy of your information in a portable format where applicable;

  • withdraw consent where processing is based on consent.

 

Requests should be submitted using the contact details below.

 

13. Automated Decision-Making

Linac does not carry out automated decision-making or profiling that produces legal or similarly significant effects on individuals.

 

14. Changes to this Privacy Notice

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations.

The latest version will always be available on our website.

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15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

 

Linac Ltd

Address: The Limes, Bayshill Road, Cheltenham, GL50 3AW

Email: info@linac.co.uk

Telephone: 01242 323470

 

16. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concerns.

 

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office

 

Website: https://ico.org.uk

Telephone: 0303 123 1113

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